Tezkar Sports — No Return, No Refund Policy
1. Scope & Applicability
This policy applies to all online purchases, custom quote orders, and corporate orders placed via the Tezkar Sports e-commerce platform ([www.tezkarsports.com](https://www.tezkarsports.com)). Tezkar Sports produces bespoke, custom-branded sports gear, athletic wear, awards, trophies, and promotional merchandise tailored to client specification.
2. Strict No Return & No Refund Policy
All Sales Are Final: Due to the personalized and custom-manufactured nature of sports promotional products (featuring team names, custom logos, sponsor graphics, or personalized text), items hold no resale value.
No Physical Returns: Returns are not accepted for reasons such as change of mind, event cancellation, delayed third-party tournaments, or incorrect sizing chosen by the buyer.
No Monetary Refunds: Payments made are non-refundable once digital proof approval is received and items enter production.
3. Pre-Production Proofing & Digital Sign-Off
To safeguard product quality and design accuracy:
Digital Visual Proofs: Every order receives a high-resolution digital proof showing artwork placement, dimensions, and visual mockups.
Client Responsibility: The customer holds sole responsibility for reviewing spelling, typography, graphic orientation, logo sizing, and garment size breakdowns before approving the proof.
Color Tolerances: On-screen RGB display colors may slightly differ from physical screen printing, sublimation, or embroidery PMS colors. Minor standard variations do not qualify for refunds or reprints.
4. Cancellation Window
| Order Stage | Cancellation Status | Refund / Remedy |
| Submitted, Proof Pending | Allowed (Within 2 Hours) | 100% Full Refund |
| Proof Created / Design Ready | Allowed before proof approval | Refund minus Setup / Design Fee |
| Proof Approved / In Production | Strictly Prohibited | No Refund / Final Sale |
| Shipped / In Transit | Strictly Prohibited | No Refund / Final Sale |
5. Damaged, Defective, or Misprinted Items (Exception Clause)
If goods arrive physically damaged or with a verified manufacturing error that deviates from the client-approved proof:
48-Hour Reporting Window: Claims must be emailed to
support@tezkarsports.comwithin 48 hours of carrier delivery confirmation.Evidence Required: Clear photographs/videos showing the defect, whole garment/item view, and shipping box/label.
Remedy: Tezkar Sports will reprint and replace the defective items at zero additional cost or issue store credit. Cash/credit card refunds are not provided.
FAQ's
Can I return my sports gear if I ordered the wrong size or color?
Because all products are custom branded with your unique logos and specifications, we cannot accept returns or exchanges for incorrect size or color choices. Please consult our detailed Size Guides before placing your order.
What if my order arrives damaged or misprinted?
If your items arrive physically damaged or with a verified printing error that differs from your approved digital proof, email us within 48 hours with photo evidence. We will promptly reprint and replace the affected items at no extra charge.
Can I cancel my order after approving the artwork proof?
Once an artwork proof is approved, your order immediately enters automated production. Cancellations or design changes cannot be made after this point.